Stalis car hire Crete

Important and Essential Information use of Vehicle

• Free kilometers
  We offer unlimited kilometers to all our clients.
• Age
  Minimum drivers age is 21 yrs for car groups A and 23 yrs for all other car groups. Especially for luxury category and Mini Bus the minimum rentals age is above 25 yrs old.
• Driving license
  With a valid driving license held for at least one year. All renters must hold a valid EU or International Driving License, issued at least one year prior to the rental.
• Fuel Policy
  Auto Trip has two refueling options available to meet your needs:
  1) Same level of fuel
  Car has to be returned the same amount of petrol or diesel as it was delivered.
  2) Pick up full / Return empty
  This type of fuel policy means that you will pick up your rental vehicle with a full tank of petrol and will be required to return the vehicle with the petrol tank empty. Charges for fuel are payable at the rental location when you collect your vehicle. As you are paying for your fuel in advance to make the most of the petrol you get (No refunds will be given for unused gas). we recommend returning the vehicle with as little fuel in the tank as possible.
• Traffic Fines and Administrative Sanctions
  All traffic fines and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period, is solely the renter's responsibility and paid dy the renter.If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.
• Modern safe and reliable vehicles
  We will provide vehicles that are well maintained, well services clean and safe to travel in.
• All Local taxes and V.A.T (24%)
  Vat 24% and all local taxes included.
• 24/7 road assistance all over the island
  All cars are insured for road assistance all over the island of Crete.
• Delivery and Collection of vehicles
  We also specialize in Crete airports on-time pick-up and drop-off car hire service. Upon your arrival in Heraklion airport your vehicle will be waiting for you at the airport parking just 20 meters from the arrivals gate. Free delivery and collection to/from airport, port hotels, between 07:00 and 22:00 hrs
  If your reservation is in out of office hours (07.00- 22.00) there will be an extra charge of 20 euros payable on arrival. Returning the vehicle after-hours is free of charge.
• Free Baby seats - Child Chairs (boosters)
  We provide free baby seats and child booster seats at your request.
• Free Heraklion and Chania airport parking
  
• Free road map of Crete
  Upon your arrival you are given a fully comprehensive road map of the island with no extra charge!
• Cancellation Policy
  You can cancel your reservation without any cost up to 48 hours before picking-up our rental car.
• No additional charges on flight delays
  Our representatives are informed about times of arrival and alterations that could happen. They will be waiting for your flight to arrive at the airport for the car delivery, even in case of delays.
• Replacement of the car in case of serious damage
  In case of the unfortunate event of an accident, your car will be replaced will another same or bigger size.
• A second driver to the contract for free
  Second driver free of charge.
• Shipping of Cars
  Shipping of cars It is only allowed with the written authorization of AutoTrip.
• Availability
  Car models are a according to original booking, however on rare occasions we may have to supply a different vehicle.
• Tyres Damages
  Replacing a flat tire with the spare is clearly a responsibility of the driver, it is not covered by road assistance. Renter is not covered if insists on driving with a flat tire or with the overheat indicator.
• Roof racks
  Roof rack – 4 euro per day are available only for certain car groups.
• Lost Keys
  All our cars keys are chip-coded and the replacement of them is costly and timely. In case of lost keys, you will be charged with 80.00 - 100.00 Euros (depending on the car model) plus any associated transport and time costs in order to get the replacement keys to you.
• Accident Procedure
  In the unfortunate event of an accident the nearest police station must be informed by the renter and an accident report obtained at the real time of the fact. Also please let us know immediately. "Without this report the renter is responsible for the full amount of the repairs!" With this report the renter responsibility is eliminated.
• Late Returns
  For vehicle drop-offs, a maximum tolerance of 30 minutes is allowed, after which, an extra day's rental will be charged. For extention of the vehicle the customer has to inform us in due time before your rental expires. In case the customer does not inform us, the expenses cause by the unconfirmed extention has to be paid by the customer upon return the rental vehicle.
• Out of hour charge
  The company services you 24 hours every day.If your reservation is in out of office hours (07.00- 22.30) there will be an extra charge of 20 euros payable on arrival. Returning the vehicle after-hours is free of charge.
• One way rentals
  One way rental will be charged 30 euros. For example if somebody rent the car from Heraklion Airport and return it in Chania Airport there is an extra charge 30 euros.
• GPS Navigator System
  The price for the rental of navigator system is 5 euros per day.
• Unused rental days
  Should the hirer decide to return an Auto Trip vehicle back to our branch earlier than you originally planned, we shall not refund you for unused rental days.
• Booking and Payment Methods
  Booking is free of charge, pay on your delivery, No deposit is required to book a car except from the period between 01/07 until 15/09 (High season) you can pay before the delivery day by bank (we send you our bank details and you make the deposit).All major credit cards accepted. (AMEX, VISA, MASTER CARD,e.t.c).
• No Waiting - No Transfers
  When your flight arrives, your vehicle will be waiting for you (always on time). We also specialize in Crete airports on-time pick-up and drop-off car hire service. Upon your arrival in Heraklion airport your vehicle will be waiting for you at the airport parking just 20 meters from the arrivals gate. No Transfers - No Waiting.
• Offers are valid all year around except from the period between 01/07 until 15/09
  Offers with full coverage insurance are valid all year around except from the period between 01/07 until 15/09 During the period between 01/07 until 15/09 offers may be booked upon request and availability. Always folow the link (Check this all inclusive deal) on the page special offers to know exactly what type insurance coverage - can be different on each vehicle.
• Important and Essential Information use of Vehicle
  

  All insurance coverings & waivers are valid provided that that the renter has complied with all terms & conditions. The renter is obliged to pay for repairing costs of any damage caused to the rental vehicle if the use of the car is not proper, as below:

  • The vehicle is operated on any unauthorised road, non-asphalt road, dirt road or off-road (eg. Balos).
  • The renter violates traffic rules (eg. road signs, speed limits, road direction).
  • The renter ignores any unnoticed accident or damage to the vehicle.
  • The vehicle is operated in any race, speed test, rally or contest or the vehicle is used for the purpose of reward (taxi or courier service).
  • The vehicle is driven by any person disqualified from holding or has never held a driver’s licence appropriate for that vehicle or is not a registered driver in this agreement.
  • The driver of the vehicle is under the influence of alcohol or any drug that affects his ability to drive the vehicle.
  • The vehicle is operated outside of the hire or any agreed extension of that term. The vehicle is willfully or recklessly damaged by the renter (note: burning out a clutch, sitting/standing on the bonnet/boot/roof of the vehicle, damages to the vehicle interior).
  • Use of the wrong type of fuel.
  • Damage done by animals.
  • If the renter doesn't take all the necessary precaution measures for secure parking and locking of the car.
  Rates are subject to change without notice. Contact the Auto Trip for the most updated version.